BMW Jax Service BDC

Jacksonville, FL

One of the best places to work in Jacksonville is looking for an additional experienced & enthusiastic Service Call Center Operator to join our award-winning team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - this may be the right opportunity for you.

JOB DESCRIPTION: Service Business Development Center (BDC) Operator 

Assist customers in all their automotive service needs including the following steps:

  • Handle all incoming telephone calls promptly and courteously
  • Schedule Service appointments
  • Reach out to recalled vehicle owners
  • Provide helpful information on customer vehicle problems or complaints
  • Notify Managers of customer complaints


  • Compensation - $13.00 - $16.00 (depending on experience) + monthly commission bonus for department or individual performance goals (ranges from $300-$1000 per month) 
  • Family-Friendly Schedule - Closed Sundays
  • Benefits Package Available - Medical, Dental, Disability, Paid Vacations, Vision & 401k (with 2.5% company match) available for full time employees.
  • Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.
  • EOE - we are an Equal Opportunity Employer
  • Great Work Environment - a family-friendly & drug-free workplace
  • Wellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.


Our store is located at 9875 Atlantic Boulevard, Jacksonville, FL 32225, one mile west of I-295. Your direct supervisor will be our Service Director, BJ Scott.


  • Experience in customer relations and telephone handling recommended
  • Experience in a call center environment a plus
  • Positive attitude
  • Exceptional multi-tasking abilities and prioritization skills
  • Teamwork skills and ability to work under pressure
  • We maintain a drug-free workplace so all candidates must pass a drug test